6. Effects of cancellation

A. If you cancel the contract created under these Terms in accordance with these Terms, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
B. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
C. We will make the reimbursement without undue delay, and not later than:
i. 14 days after the day we received back from you any goods supplied; or
ii. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
iii. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract created under these Terms.
D. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
E. If you have received goods:
i. you shall, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract created under these Terms to us, send back the goods or hand them over to us
ii. the deadline shall be met if you send back the goods before the period of 14 days has expired;
iii. you will have to bear the direct cost of returning the goods;
iv. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7. Delivery of goods

A. The estimated date and time window for delivery of the goods is set out in the Confirmation Email but please note that any indicated delivery dates are estimates only.
B. If something happens which:
i. is outside of our control; and
ii. affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
C. Delivery of the goods will take place when we deliver them to the address that you gave to us.
D. We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.
E. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
i. let you know;
ii cancel your order; and
iii. give you a refund.
F. If nobody is available to take delivery, please contact us using the contact details above.
G. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
H. We do not make deliveries to any addresses outside of the UK.
I. We may deliver your goods in instalments. To check if your goods may be delivered in this way, click on the check the delivery details during the online checkout process.

8. Payment

A. We accept the following means of payment:
Paypal
B. We will do all that we reasonably can to ensure that all of the information you give us when paying for goods is secure by using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
C. Your credit card or debit card will only be charged when you confirm your order.
D. All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.
E. If your payment is not received by us and you have already received any goods, you:
i. must pay for such goods within 30 days; or
ii. must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
F. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
G. Nothing in this clause affects your legal rights to cancel the contract during any applicable 'cooling off' period detailed under the Clauses entitled 'Right to Cancel ' and 'Effects of Cancellation ' above.
H. The price of the goods:
i. is in pounds sterling (£)(GBP);
ii. includes VAT at the applicable rate; and
iii. does not include the cost of:
(a). delivering the goods (delivery options and costs will be provided before you place your order); or
(b). any carrier bags (which cost a minimum of 5p) each).

9. Nature of goods

A. The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example, the goods:
i. are of satisfactory quality;
ii. are fit for purpose;
iii match the description, sample or model; and
iv. are installed properly (if we install any goods).
B. We must provide you with goods that comply with your legal rights.
C. The packaging of the goods may be different from that shown on our site.
D. While we try to make sure that:
i. all weights, sizes and measurements set out on our site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements; and
ii. the colours of our goods are displayed accurately on our site, the actual colours that you see on your computer may vary depending on the monitor that you use.
E. Any goods sold:
i. at discount prices;
ii. as remnants; or
iii. as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
F. If we can't supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
i. we will let you know if we intend to do this but this may not always be possible; and
ii. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

10. Faulty goods

A. Your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'), are set out at the top of these Terms. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
i. contact us using the contact details above; or
ii. visit the Citizens Advice website www.citizensadvice.uk.
B. Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law.
C. Please contact us using the contact details above, if you want:
i. us to repair the goods ;
ii. us to replace the goods ;
iii. a price reduction; or
iv. to reject the goods and get a refund.

11. End of the contract

If the contract that is created between us under these Terms is ended it will not affect our right to receive any money which you owe to us under this Terms.

12. Limit on our responsibility

A. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
i. losses that:
(a). were not foreseeable to you and us when the contract was formed; or
(b). that were not caused by any breach on our part;
ii. business losses; and
iii. losses to non-consumers.

13. Indemnity and insurance

A. You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under these Terms.
B. You shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under these Terms. On request, you shall supply so far as is reasonable evidence of the maintenance of the insurance and all of its terms from time to time applicable.

14. Limitation of liability

A. The extent of the parties' liability under or in connection with these Terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.
B. Subject to the sub-clauses below titled "Exceptions", our total liability shall not exceed the sum of £________ (________).
C. Subject to the sub-clauses below titled "Exceptions", we shall not be liable for consequential, indirect or special losses.
D. Subject to the sub-clauses below titled "Exceptions, we shall not be liable for any of the following (whether direct or indirect):
i. loss of profit;
ii. loss or corruption of data;
iii. loss of use;
iv loss of production;
v loss of contract;
vi. loss of opportunity;
vii loss of savings, discount or rebate (whether actual or anticipated); or
viii harm to reputation or loss of goodwill.

E. Exceptions:

i. The limitations of liability set out above shall not apply in respect of any indemnities given by either party under these Terms.
ii Notwithstanding any other provision of these Terms, the liability of the parties shall not be limited in any way in respect of the following:
(a). death or personal injury caused by negligence;
(b). fraud or fraudulent misrepresentation;
(c). any other losses which cannot be excluded or limited by applicable law;
(d). any losses caused by wilful misconduct.

15. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

16. Disputes

A. We will try to resolve any disputes with you quickly and efficiently.
B. If you are unhappy with:
i. the goods;
ii. our service to you; or
iii. any other matter;
please contact us as soon as possible.
C. If you and we cannot resolve a dispute using our complaint handling procedure, we will:
i. let you know that we cannot settle the dispute with you; and
ii. consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.
D. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
E. The laws of England and Wales will apply to these Terms.
F. These Terms are current and up to date as of: 24th November 2021